FAQ

How do I proceed through the check out process?

Once you have finished adding items to your Shopping Cart, simply click the “Check Out” button on the Shopping Cart page and we will guide you through the check out process.

What is a fulfillment address?

The fulfillment address is your shipping address. If you have an international address, it is very helpful if you rewrite your address before you order to it.

Can you ship your products anywhere?

Yes! However, we are not responsible for additional charges you may incur as a result of international duties. 

How can I track my orders & payment?

After logging into your account, the status of your checkout history can be found under Order History. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt given from shipping company.

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

Does your site install cookies?

Yes, we do install small packets of information on your computer temporarily. Cookies are used by us to streamline and enhance your ordering experience. In order to use our online store, you must have cookies enabled at all times.